We want every client to feel confident working with Valnora. This policy explains how refunds are handled for our services.

Project-Based Work

For one-time projects (such as website design or a branding package), deposits paid to begin work are generally non-refundable once work has started, as they cover time and resources already committed. Any remaining balance is only due upon delivery of agreed milestones.

Monthly & Ongoing Services

For ongoing services billed monthly (such as SEO, social media management, or ad campaign management), fees already paid for the current billing period are non-refundable, since work and ad spend for that period has already begun. You may cancel future billing at any time.

Ad Spend

Any advertising budget paid directly to platforms like Google or Meta is separate from our management fees and is non-refundable through Valnora, as it is controlled by the advertising platform itself.

Exceptions

If we are unable to deliver agreed work due to an error on our part, we will work with you to make it right — whether through revisions, additional work, or a partial refund, evaluated on a case-by-case basis.

How To Request A Refund

If you believe you’re entitled to a refund, please contact us with your project or invoice details, and we’ll review your request promptly.

Contact Us

For any refund questions, please reach out via our Contact page.