Questions? We’ve Got Answers.
Everything you might want to know before reaching out — and if it’s not here, we’re one message away.
General
What does Valnora actually do?
We’re a full-service digital agency — websites, SEO, social media, paid ads, content, and more — helping businesses build a digital presence that actually drives growth.
What kinds of businesses do you work with?
We work across industries — from local service businesses to e-commerce brands to B2B companies. Our process adapts to your specific goals rather than a one-size-fits-all approach.
Do you only work with local clients?
Not at all — we work with clients remotely across regions, coordinating everything through calls, email, and messaging.
Services & Process
I need more than one service — can you bundle them?
Yes — our 360° Digital Marketing package combines multiple channels into one coordinated strategy, often more efficient than hiring separate vendors.
How long does a typical project take?
It depends on scope — a website typically takes 2-4 weeks, while ongoing services like SEO or social media run on a monthly basis. We’ll give you a clear timeline before starting.
Do you offer ongoing support after a project ends?
Yes — every project includes initial post-launch support, and we offer ongoing care plans for continued updates and improvements.
I already have a website — can you improve it instead of rebuilding?
Absolutely. We can audit your existing site and improve specific areas, or handle a full rebuild if that’s the better path — we’ll be honest about which makes more sense.
Pricing & Payment
Why isn’t pricing listed as fixed numbers?
Every project is scoped around your specific goals, so a flat number wouldn’t reflect what you actually need. See our Pricing page for tier breakdowns, then get in touch for an exact quote.
Do you require a deposit?
Yes, most projects require a deposit to begin, with the remaining balance tied to agreed milestones or delivery.
What’s your refund policy?
See our full Refund Policy for details — in short, work already started or billing periods already in progress are generally non-refundable.
Getting Started
I don’t know exactly what I need — can you help me figure it out?
That’s completely normal, and exactly what our discovery process is for. Reach out and we’ll help you figure out the right starting point.
How do I get started?
Just reach out through our Contact page, WhatsApp, or email — we’ll set up a quick call to understand your goals.